Is it really possible to transfer or convert airtime to the mobile money account in Uganda?
This is one of the question many people are asking and it is a challenge many are faced with everyday as they do their daily transaction.
Well, you are about to get the right answer.
There is one or two reasons that can make you want to convert airtime back to mobile money; it could be because you mistakenly bought more airtime than what you wanted. For example, a few weeks ago I wanted to buy airtime worth 10,000 UGX and I mistakenly added one zero and I bought airtime worth 100,000 UGX
I know and understand how frustrating this can be because you could have budgeted for your money already. Let me explain this more and give you the answer you are looking for shortly.
Is it possible to convert airtime to mobile money in Uganda?
Yes, it is possible to convert airtime to mobile money account in Uganda but this can only happen on one condition. The converting airtime to mobile money account process allows users to convert their to the mobile money account within few minutes.
If you mistakenly bought airtime from your mobile money account, and you want to send it back to the account, this is the process you need to follow for your money to be reversed back to your mobile money account.
What exactly you need to do?
Contact the MTN Customer Care Service Helpline or visit any MTN Service Centre near you as soon as possible and explain to them what happened. The customer care service helpline is 100
Alternatively, you can reach out to them through their dedicated social media pages such as Twitter, Facebook or WhatsApp for an immediate response.
The MTN Customer Care agent on call should be in position to help you convert the airtime you mistakenly bought to your mobile money account.
Things to note:
- In most cases you will incur an extra cost for your airtime to be reverted back to your mobile money account.
- The reversal process can only happen if you loaded the airtime using mobile money account.
- If the mobile money agent made the mistake, be sure to go back to the agent as quick as possible because the agent will be position to do it for you.
- Lastly, airtime reversal process can sometimes take about 24 hours